Damaged or not as described
If your item arrives damaged, does not work, or is not what the product page described, email a photo or short video to support@citrusandcrave.com within 30 days of delivery. We will send a free replacement or a full refund. You do not need to send the item back.
Changed your mind
You can return unused items in their original packaging within 30 days of delivery. Email us first and we will send you the return address. Return shipping is paid by the customer. We refund the product price within 5 business days after the return arrives.
EU and UK customers
You also have the legal right to cancel your order within 14 days of delivery without giving a reason. Our 30-day return window includes this period.
Refunds
Refunds go back to your original payment method. Your bank may take a few extra days to show it.
Wrong address
Please check your shipping address at checkout. We cannot refund orders delivered to an incorrect address entered by the customer.